Return Policy

Returns & Exchanges

1. Requirements:

Please take into consideration that we accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

1) An item is eligible for cancellation if:
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.

2) We accept return(s) if:
-you are returning due to change of mind(on size, color, etc.)
-you receive a product different from your order; or
-you receive a defective product.

**Return Instructions
(1) Post send a return request to [email protected] within 7 days of receipt. You are required to attach photos of the received product(s) and include the item code, order number, and reason for return.
(2) A customer service representative will be in contact to assist you by email.
(3) Items returned must be in their original condition, which includes tags and any packaging. Please make sure to include a note of your order number, name, and user ID.

(4) Mail your return to the following address:

NALVA

Attn: Returns

RMA #

Apt 1501, 163 Nangye-ro, Jung-gu, Seoul,

Seoul 04575

South Korea

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

*Please note that EVEN defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent unworn and in the original packaging.

*Please include all contents of the original package and free gifts (if applicable) in your return package.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

3) We do not accept return(s) if:
-Items that have signs of use, such as opened skincare products or worn clothing items.
-Items that are made on a per-order basis cannot be returned, excluding cases of a defect.
-Sale items are FINAL SALE and cannot be returned.

The following items are not considered defective:

* Items that are originally manufactured without tags or labels
* Items with creases that may have been made during shipment
* Items with unsatisfactory/incomplete finish due to mass production

4) If there is a missing item from your order:
*Contact our customer service center by forum within 7 days of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags, etc.) with you until you are instructed otherwise.

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Questions

If you have any questions regarding our returns policy, please contact us at:

[email protected]